Retail Operation Supervisor

ROLE OVERVIEW:

Retail Senior Executive is responsible for managing end-to-end sales operations across retail channels (especially department stores and boutique flagship stores) while leading and developing the Beauty Advisor (BA) team. This role ensures sales target achievement, operational excellence in stores, and strong in-store brand execution aligned with business objectives.

KEY RESPONSIBILITIES:

1. Manage daily sales operations, weekly & monthly performance across assigned retail channels and stores

2. Execute retail programs, promotions, and in-store campaigns effectively

3. Conduct regular store visits and ensure store compliance with brand standards, VM guidelines, and SOPs

4. Coordinate with internal teams (sales, marketing, supply chain) to support retail execution

5. Monitor stock availability (sellable goods and GWP), sell-through, and replenishment needs

6. Manage BA scheduling, attendance, performance, and discipline

7. Collaborating with trainer to ensure BA product knowledge, selling skills, and service standards are maintained

8. Support recruitment, onboarding, and collaboration training of Beauty Advisors

9. Analyze store and BA performance to identify opportunities and improvement areas

QUALIFICATIONS:

1. D3 or S1 Bachelor’s degree in Business, Marketing, or related field

2. Minimum 4-6 years of experience in retail sales operations (area supervisor or store manager), preferably in beauty, skincare, or FMCG industry

3. Proven experience managing field teams or Beauty Advisors

4. Strong understanding of retail KPIs, store operations, and customer experience

5. Good leadership, communication, and problem-solving skills

6. Willing to travel and conduct frequent store visits

7. Proficient in Microsoft Office (Excel, PowerPoint)