Reservation Admin - Social Padel House
About the role
We are seeking an experienced Reservation Admin to join our dynamic team at ISMAYA GROUP' in Central Jakarta, Jakarta. As the Reservation Admin, you will play a vital role in ensuring the smooth operation of our Social Padel House by efficiently managing reservations and providing exceptional customer service. This is a full-time position that offers the opportunity to work within a vibrant and fast-paced environment.
What you'll be doing
Manage incoming reservation requests via phone, email, and online platforms
Coordinate and confirm reservations, ensuring accurate record-keeping and timely communication with customers
Assist customers with inquiries, changes, and cancellations related to their reservations
Collaborate with the operations team to ensure the availability of resources and equipment for reserved activities
Maintain a detailed database of customer information and reservation details
Provide excellent customer service and be the primary point of contact for all reservation-related matters
Assist with other administrative tasks as needed to support the overall operations of the Social Padel House
What we're looking for
Minimum 1 years of experience in a similar administrative or reservation-focused role, preferably within the hospitality or sports/leisure industry
Excellent communication and interpersonal skills, with the ability to interact with customers in a professional and friendly manner
Strong organisational skills and attention to detail, with the ability to multitask and prioritise effectively
Proficient in using reservation management software and Microsoft Office suite (Excel, Word, Outlook)
A positive attitude, problem-solving mindset, and a passion for delivering exceptional customer service
Fluency in both English and Bahasa Indonesia, both written and verbal
About us
ISMAYA GROUP' is a leading hospitality and lifestyle company that operates a diverse portfolio of renowned restaurants, bars, and entertainment venues across Indonesia. With a commitment to innovation, quality, and exceptional customer service, we have established ourselves as a trusted brand in the industry. Join our team and be a part of our continued success story.
Apply now for this exciting opportunity as a Reservation Admin - Social Padel House at ISMAYA GROUP
Profil perusahaan
Established in 2003, ISMAYA GROUP’s vision is to be a leader in building strong and everlasting brands in the lifestyle industry in Indonesia and regionally. It is our passion and objective to consistently create an outstanding and memorable experience every single time we ‘touch’ a customer.With this mission in mind, ISMAYA GROUP continues to create original and innovative lifestyle concepts in major cities in Indonesia, South East Asia and beyond. So that guests, wherever they are, can eat, drink, celebrate! We are holding company of DRAGONFLY, SOCIAL HOUSE, SOCIAL GARDEN, OSTERIA GIA, SKYE, MR. FOX, A/A A/O BAR, MANARAI, PIZZA E BIRRA, PUBLIK MARKETTE, KITCHENETTE, TOKYO BELLY, THE PEOPLE’S CAFÉ, SUSHI GROOVE, SEJUICE ME, DJOURNAL COFFEE, DJOURNAL HOUSE, DARLIN RECORDS, ISMAYA LIVE, WE THE FEST (WTF), DJAKARTA WAREHOUSE PROJECT (DWP), JAKARTA CULINARY FEASTIVAL (JCF) and many more to come.
1,001-5,000 employees
Established in 2003, ISMAYA GROUP’s vision is to be a leader in building strong and everlasting brands in the lifestyle industry in Indonesia and regionally. It is our passion and objective to consistently create an outstanding and memorable experience every single time we ‘touch’ a customer.With this mission in mind, ISMAYA GROUP continues to create original and innovative lifestyle concepts in major cities in Indonesia, South East Asia and beyond. So that guests, wherever they are, can eat, drink, celebrate!