Technical Service - Administration
About Us: We are a dynamic industrial solution provider offering cutting-edge after-sales services, installation supervision, and technical expertise to customers across Indonesia. Join our team and be part of a company that values innovation, professionalism, and excellence in customer service.
Position Overview: As a Technical Service Assistant (Administration), you will play a pivotal role in ensuring the smooth operation of the Technical Service Department. This includes handling administrative processes, coordinating service schedules, and acting as a reliable interface between customers and our field service engineers.
Key Responsibilities
Primary Duties:
Handle administrative tasks in line with Standard Operating Procedures (SOPs).
Maintain and update schedules for the field service team.
Coordinate weekly updates on technical service plans with internal divisions.
Organize travel arrangements for service engineers.
Provide technical support and schedule coordination for customer inquiries.
Secondary Duties:
Assist with ad hoc projects and tasks as required by management.
Demonstrate flexibility to work extra hours to meet customer needs.
Qualifications
Bachelor’s degree in Management or equivalent.
Minimum 2 years of experience in a similar role.
Excellent interpersonal and communication skills.
Strong problem-solving abilities under pressure.
Self-reliant and goal-oriented with a high sense of responsibility.
Proficient in Microsoft Office; strong written and verbal English skills.
Team-oriented with a disciplined and professional demeanor.
What We Offer
A professional and supportive work environment.
Opportunities for career growth within a reputable industry leader.
Collaboration with a dedicated and innovative team.
If you're ready to contribute to a team that values excellence and customer satisfaction, apply today!
We look forward to welcoming you to our team!
Profil perusahaan
Jamsostek, Personnal Accident , Pension Fund
PT. Rieckermann Indonesia is part of the Rieckermann Group, which is a privately-owned group of companies. A competent, international industrial solution provider represented by more than 700 employees based at 26 offices in 19 countries spreading from Europe across the Middle East and all over Asia. Since 1892 we have built up our expertise and established our core competence in selected markets and industries. Rieckermann commenced its activities in Indonesia since 1971. And following our establishment in Jakarta over 45 years ago, we have since opened branch office in Surabaya. Our sales and service organization act as an extended arm to numerous leading European machine manufacturers of various industrial sectors. Our ideal positioning enables us to offer entire manufacturing plants or individual, state-of-the-art machinery for a wide range of industries. Our aim is to strive to provide outstanding technical consultancy, project solutions and, most importantly, hands-on after-sales service through our team of highly qualified and experienced maintenance technicians. With our 2 offices and 50 staff reaching out to the archipelagoes of Indonesia, we are eager to assist and provide full support to our customers. We pride ourselves in our long-lasting cooperation with all our clients. Our service portfolio covers the entire value chain & project scope of industrial plant developments in currently 11 fields of industries: from single unit machines and equipment to complete production lines – Rieckermann delivers only quality & tailor-made solution with customers benefitting from our independence amongst a vast international network of partners and suppliers.
PT. Rieckermann Indonesia is part of the Rieckermann Group, which is a privately-owned group of companies. A competent, international industrial solution provider represented by more than 700 employees based at 26 offices in 19 countries spreading from Europe across the Middle East and all over Asia.