Front Desk Staff

Responsibilities 

• Welcome guests and visitors professionally and courteously. 

• Handle check-in and check-out processes accurately. 

• Provide information regarding facilities, services, and policies. 

• Manage incoming calls, emails, and guest inquiries. 

• Handle guest complaints and coordinate resolution with related departments. 

• Maintain front desk records and administrative documentation. 

• Coordinate with housekeeping and operational teams. 

Requirements 

• Bachelor’s degree (S1) in Hospitality, Tourism, Communication, or related fields. 

• Minimum 2 years of experience as Front Desk Agent. 

• BNSP Certified Front Desk Agent (FDA). 

• Good communication skills and customer service orientation.