Fullfillment Staff
Kualifikasi :
Minimal 1 tahun dibidang yang sama
Minimal SMA/SMK atau D3 & S1 lebih disuka
Mampu mengoperasikan Ms. Excel, Input data.
Mengetahui dasar sistem warehouse (WMS), scanner barcode (nilai tambah)
Mengerti proses retur barang di e-commerce.
Memiliki soft skills yang baik (Teliti dan rapi, cekatan dan disiplin waktu, mampu bekerja dalam tim
Tugas dan tanggung jawab :
1. Menerima barang retur dari ekspedisi dan memeriksa kesesuaian barang dengan dokumen retur atau sistem
2. Mengecek kondisi fisik produk (layak jual, rusak ringan, rusak berat atau tidak bisa dijual) dan menentukan kategori retur : bisa dikembalikan ke stok, perlu perbaikan, atau harus dimusnahkan
3. Membuat laporan data retur, data komplain, pengiriman gagal, kesalahan picker & packer setiap bulan nya
4. Menghandel case aju banding pelanggan dan menyiapkan bukti-bukti seperti : Rekaman cctv, foto produk, foto paket setelah di packing, video unboxing, foto paket retur saat diterima, foto produk yang di retur
5. Menghandel pengiriman produk endorse
6. Melaksanakan tugas sesuai dengan arahan yang di berikan oleh atasan
7. Bersedia dengan 6 hari kerja
Profil perusahaan
A leading health and FMCG focused retail e-commerce company in Indonesia, specializing in high-quality health products such as medications, supplements, and medical equipment and fast moving consumer goods. Through continuous innovation in technology, systems, and management, we provide an easy, efficient, and reliable shopping experience with top-tier customer service. With a vision to "Become the leading marketing and sales platform for health brands in Indonesia" and a mission to "Continuously improve our marketing and sales service solutions to deliver the best outcomes for health brands," we are committed to enhancing access to quality health products while supporting brand growth.
51-100 employees
A leading health and FMCG focused retail e-commerce company in Indonesia, specializing in high-quality health products such as medications, supplements, and medical equipment and fast moving consumer goods. Through continuous innovation in technology, systems, and management, we provide an easy, efficient, and reliable shopping experience with top-tier customer service. With a vision to "Become the leading marketing and sales platform for health brands in Indonesia" and a mission to "Continuously improve our marketing and sales service solutions to deliver the best outcomes for health brands," we are committed to enhancing access to quality health products while supporting brand growth.