Technical Account Manager Unit Head
Job Requirements
Bachelor’s degree (S1), preferably in Informatics Engineering or a related field.
2–4 years of experience in IT operations, preferably from IT Services or Internet Service Provider (ISP) industries.
Certifications are preferred:
Certifications aligned with the Company Product Portfolio (Professional/Expert level)
Customer Service Excellence certification or BNSP Customer Service certification
Job Responsibilities
Lead and monitor the Technical Account Manager team to ensure service quality and performance.
Manage communication and relationships with signature and priority customers.
Monitor escalated service delivery requests and issue resolution with related departments.
Analyze network and service performance and recommend improvements for recurring issues.
Coordinate technical documentation, SLA reporting, and regular service review meetings.
Ensure the quality and timely delivery of team outputs.
Placement : West Jakarta
Profil perusahaan
PT Hipernet Indodata (HI) or Hypernet Technologies is a Managed Service Provider company that has officially became a part of XL AXIATA Tbk. With fully customizable information and technology services to fit every customer’s needs which is the competitive advantages of Hypernet Technologies, and also with full support from PT XL AXIATA Tbk.to maximize 4G & fiber optic network and connectivity across Indonesia, Hypernet Technologies is committed to provide the best information and technology (IT) services in Indonesia for accommodating the ever-changing needs of IT solutions.
101-1,000 employees
PT Hipernet Indodata (HI) or Hypernet Technologies is a Managed Service Provider company that has officially became a part of XL AXIATA Tbk.