Outlet Manager

Responsibilities:

• Oversee daily outlet operations to ensure smooth and efficient service.

• Manage and supervise outlet staff, including scheduling, training, and performance evaluation.

• Ensure excellent customer service and handle customer complaints professionally.

• Monitor sales performance and implement strategies to achieve sales targets.

• Control operational costs, inventory, and stock levels.

• Ensure compliance with company policies, SOPs, hygiene, and safety standards.

• Prepare operational reports, including sales, inventory, and staff performance.

• Coordinate with head office or management regarding operational needs and issues.

• Ensure the outlet maintains cleanliness, quality, and brand standards at all times.

Qualifications:

• Bachelor’s degree in Business, Management, or Hospitality (preferred).

• Proven experience as an Outlet Manager or similar supervisory role.

• Strong leadership, communication, and problem-solving skills.

• Ability to work under pressure and manage multiple tasks.

• Good understanding of sales, customer service, and operational management.