Customer Care
Tugas, Fungsi dan Tanggung Jawab:
Mengelola penyelesaian pengaduan pengguna, dalam skala waktu tertentu berdasarkan regulasi
Menjadi PIC untuk seluruh pengaduan dan juga untuk mengidentifikasi masalah dan keluhan serta menjelaskan solusi yang diberikan perusahaan atas permasalahan/pengaduan pengguna
Meningkatkan kepuasan pengguna dan memastikan berkomunikasi dengan baik setiap saat
Memberikan analisis terhadap keluhan nasabah dan melaporkan kepada Supervisor agar dapat diteruskan kepada divisi Legal & Compliance untuk keperluan evaluasi perusahaan
Bertanggungjawab atas pemberian informasi hasil investigasi kepada pengguna, memberikan solusi, dan pencatatan terkait komplain dari pengguna
Merekap dan mengeskalasi permasalahan atau pengaduan pengguna yang belum terselesaikan
Kualifikasi:
Pendidikan minimal D3 atau sederajat
Memiliki pengalaman minimal 1 tahun sebagai Customer Care atau Customer Service
Memiliki keterampilan komunikasi yang baik (fasih berbahasa Inggris lebih baik)
Berorientasi pada detail
Berorientasi pada pelanggan
Berusaha keras untuk terus melakukan perbaikan
Profil perusahaan
Bantusaku, a newly established professional internet finance company specializing in personal financial service, Peer to Peer lending, is headquartered in Jakarta, Indonesia. Its management team is composed by figures from international banks and global internet and hightech companies, who have profound professional insights for internet financial products, and have rich practical experience in risk management. Based on its cutting edge fraud and credit management methods and technology, the company provides clients lending and borrowing with relevant financial information, addresses to the financial needs for personal consumption and SMEs, provides high-net worth individuals with professional, secure and comprehensive wealth management services. Smartec has earned itself incredible reputation for its expertise. So far, it has established close partnership with trust organizations, banks, brokers, third-party payment companies, credit companies and other professional organizations. It destines to be Asia’s leading platform of personal financial service.
51-100 employees
Bantusaku, a newly established professional internet finance company specializing in personal financial service, Peer to Peer lending, is headquartered in Jakarta, Indonesia. Its management team is composed by figures from international banks and global internet and hightech companies, who have profound professional insights for internet financial products, and have rich practical experience in risk management.