Customer Experience Executive

Job Description

We are looking for a Customer Experience Executive to join our hospitality team.
This role focuses on delivering a positive and professional experience for our customers through clear communication, attentive service, and effective problem handling.

As a Customer Experience Executive, you will be the first point of contact for customers and play an important role in maintaining our service quality and brand image.

Key Responsibilities:

• Handle customer inquiries through phone, chat, and email in a professional and friendly manner

• Provide accurate information regarding services, reservations, and customer requests

• Ensure a positive customer experience by delivering solutions in a timely and courteous way

• Coordinate with internal teams to resolve customer issues effectively

• Maintain proper documentation of customer interactions

Requirements

• Minimum 1 year of experience in customer service, customer experience, or hospitality-related roles

• Minimum education: Bachelor’s Degree (S1) – mandatory

• Fluent in English (both verbal and written)

• Comfortable handling and communicating with customers on a daily basis

• Service-oriented with a bright, friendly, and positive personality

• Good communication skills and professional demeanor

• Well-groomed and able to represent the company professionally

• Available to join immediately or within a short notice period is highly preferred

Preferred Qualifications

• Experience in hospitality, hotel, serviced apartment, or service-based industries

• Strong interpersonal skills and customer-handling confidence