Customer Service Staff

Responsibilities:

• Ensure that our customers have a great experience using our service by responding to their questions via SMS, e-mail, CRM, and facebook and/or visit directly to our office are handle with the best manners.

• Identify and assess customers’ needs to achieve satisfaction.

• Build sustainable relationships and trust with customer accounts through open and interactive communication.

• Provide accurate, valid, and complete information by using the right methods/tools.

• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.

• Keep records of customer interactions, process customer accounts, and file documents.

• Follow communication procedures, guidelines, and policies.

Requirements:

• At least 1 year experience in customer-focused role (P2P is preferred, service, call center, etc.).

• Proven customer support experience or experience as a Client Service Representative.

• Familiarity with CRM systems and practices.

• Customer orientation and ability to adapt/respond to different types of characters.

• Excellent communication and presentation skills.

• Ability to multi-task, prioritize, and manage time effectively.