Senior Customer Service Executive

Responsibilities: 

• Based in Jakarta. Responsible for validating, processing and delivering customer orders accurately and efficiently.

• Collaborating with Finance department on customer credit controls

• Connecting with sales and customer to ensure timely deliveries

• Collaborating with logistics team on replenishment and warehouse management

• Preparing reports, analyzing trends and communicating with managers on solutions and improvements

• Work closely with logistics partners and sales team on requirement planning

• Strengthening relationships with our customers and their teams through day-to-day communications

Requirements:

• At least 7 years in customer service and logistics

• Quick and adaptable, with a positive attitude to solve problems

• Outgoing personality with good communication and interpersonal skills

• Self-motivated, result-oriented and able to work as part of a team.

• Fluency in both written & spoken (English).

• Proficient in Microsoft applications such as Words/Excel/PowerPoint.

• Understanding Halal, GMP, and other food-related certification will be a strong advantage

• Understanding exports and imports will also be a strong advantage