Pre-Sales & Technical Engineer

We are looking for a Pre-Sales & Technical Support Engineer based in Jakarta to support our projects and maintain high SLA to our existing customers. This combines technical pre-sales, on-site support, and post-deployment troubleshooting and working.

Key Responsibilities:

• Coorporate closely with the sales team to understand customer needs.

• Deliver technical presentations, product demos, and proof-of-concept (POC) sessions to prospective clients.

• Support end-to-end solution design, technical layout, network specifications, and overall system architecture.

• Technical engagement through meetings, site surveys, and solution briefings if needed.

• To create technical documentation, proposals, and basic system layouts or drawings.

• In Hands with installation, configuration, and commissioning of implementation.

• Conduct troubleshooting covering network connectivity, power, firmware, and system accuracy.

• On-site and remote technical assistance as required.

• Conduct training and complete technical handover to customers.

Requirements:

• Diploma or Bachelor’s degree in IT, Networking, Electronics, or a related discipline.

• 3–5 years of experience in pre-sales, system integration, CCTV, Network, Security device and software.

Solid knowledge of:

• IP camera and CCTV systems.

• Security software: Sangfor, Heimdal, Panda, SIEM product.

Understand secutiy appliances:

• Fortigate, Baracuda,cisco.

• Networking fundamentals including IP addressing, VLAN, PoE, and switches.

• Basic Linux and web-based device configuration.

• Strong professional communication skills in both Bahasa Indonesia and English.

• Willing and able to travel locally for customer engagements and on-site support.