BPO - Customer Service Staff
PT. Gravity Game Link is a one of Game Publisher in Indonesia. We are committed to delivering exceptional customer service and support. Our team is dedicated to creating a positive experience for our clients and their customers.
Job Description :
Monitoring and supervision in the game
Organize and run events for the community of players, both offline and/or online via social media.
Perform Customer Service for Game & Billing Related Problems
Handling player reports regarding technical and non-technical problems online games game
Support to manage the gaming community
Perform localization on game scripts related
Translation and Game Review (Additional when needed)
Requirements :Able to work on shift schedules and weekends
Having knowledge/expertise about Esport & game trends
Possesses knowledge/expertise in the Ragnarok Online game is a plus to be priority
Good in English written/speaking skills to communicate with community and off-site teams.
Education background minimum Senior High School (SMA)
Minimum 1 year experience in a similar field
Have high loyalty, responsibility and dedication to work
Have broad knowledge in gaming experience
Strong communication and team work skills.
Thinks creatively and have good initiative
Possesses basic ability to use text editor software, such as Microsoft Word, Excel.
Benefit :
Career Path sustainable
Employee’s Welfare : Annual Leave, Manpower Insurance, Health Insurance (BPJS), Religious Holiday Allowance.
Office Supporting for Work Device and Tools.
Comfortable and Enjoyable work environment
Profil perusahaan
Gravity Game Link is an Indonesian subsidiary of Gravity Co.Ltd Korea. Gravity Game Link is a Joint Venture Company between GRAVITY and LYTO which has a vision to become the best Game Publisher in the Southeast Asia region by using Ragnarok IP on various platforms. Gravity was founded in April 2000 when the Korean online game industry was still in its infancy. Gravity has now grown into a global online game company, and is the first Korean company directly listed on the NASDAQ Global Market (ticker “GRVY”). Gravity has developed and released the successful and well-known game Ragnarok Online throughout 56 countries. Ragnarok Online has broken many records and won many awards over the last decade. It received 1st place for exported games for 3years, and now has over 55,000,000 users all over the world. In 2012, Gravity started the mobile game business in order to cope with the rapidly changing game industry. The company did their best to build the best customer satisfaction by developing and servicing many mobile games such as Tower of Accession, Ragnarok Ash Vacuum and etc. Furthermore, Tower of Accession started its service throughout the world on all App stores, with the exception of Japan. Through this, Gravity is strengthening its global knowhow in mobile games as well. Gravity has gone beyond the boundaries both in the online and mobile markets, nationally and internationally. Gravity is constantly developing new and diverse games with their creative skills and ideas. Our purpose is to become a Global Developer and Distributor through our well established global networks. Furthermore, Gravity is determined to keep up with the changing game trends by being future oriented. To bring the world together through games, to put Korea into the “Hollywood of Online Games”, this is Gravity’s mission and we ask for everyone’s encouragement and interest.
51-100 employees
Gravity Game Link is an Indonesian subsidiary of Gravity Co.Ltd Korea.