Customer Service/SDR

Key Responsibilities:

• Manage and grow customer accounts within the scientific, laboratory, and research equipment space.

• Proactively reach out to potential clients primarily through calls and emails to generate leads and close deals.

• Achieve or exceed sales targets and quotas using effective sales strategies.

• Provide pre-sales consultation, including product demonstrations and technical guidance (with team assistance).

• Deliver post-sales support, ensuring customer satisfaction and fostering long-term relationships.

• Collaborate with internal teams to ensure smooth customer onboarding and support processes.

• Maintain detailed records of sales activities and customer interactions in CRM software.

• Achieve or surpass sales targets and quotas by employing effective sales methodologies.

• Collaborate closely with internal departments to ensure streamlined follow-up and customer support.

• Manage customer accounts, including the supervision of existing ones.

• Minor marketing responsibilities, content creation, maintaining marketing operations and campaigns/initiatives

• Attend internal and external meetings