ADMIN / CUSTOMER SUPPORT

Key Responsibilities

• Handle incoming WhatsApp messages related to bookings, inquiries, and customer complaints in a timely and professional manner.

• Respond to Direct Messages (DM) on Whatsapp, Instagram, and TikTok, ensuring clear and accurate information is delivered to customers.

• Monitor and reply to comments on Instagram and TikTok to maintain positive engagement and brand presence.

• Repost Instagram Stories related to customer visits, mentions, and promotional content.

• Request and manage customer questionnaires or feedback forms after visits or sessions.

• Actively engage with customer reviews on Google Reviews, including responding to feedback and managing brand reputation.

• Coordinate with internal teams to ensure smooth communication between customers and operations.

• Maintain organized records of customer interactions, bookings, and feedback.

Qualifications

• Minimum 1 year of experience in an administrative, customer service, or similar role.

• Comfortable handling multiple communication channels (WhatsApp, Instagram, TikTok, Google Reviews).

• Strong written communication skills in Bahasa Indonesia and English

• Responsive, detail-oriented, and able to manage high volumes of messages efficiently.

• Possess good interpersonal skills and a calm approach when handling customer complaints.

• Have a stable and reliable internet connection to ensure timely responses.

• Able to maintain consistency in communication quality.

• Familiar with social media platforms and basic engagement practices.

• Experience in hospitality & entertainment industries is a plus