Disaster Recovery Operations Manager
Position Summary
The Operations Manager is responsible for the end-to-end delivery of disaster recovery operations, ensuring projects are executed safely, on time, within budget, and to the required technical standard.
This role leads the operations team, manages critical client relationships and major loss projects, and provides structured, data-driven quarterly reporting to the Board on operational performance, risks, and improvement initiatives.
Key Responsibilities
1. Operational Delivery & PerformanceLead and manage the operations team across all active disaster recovery projects (fire, flood, contamination, industrial loss).
Ensure consistent execution of scopes including inspection, decontamination, repair, testing, and reinstatement.
Own operational KPIs covering safety, quality, productivity, timelines, and margins.
Allocate resources (personnel, equipment, subcontractors) to optimize utilization and project outcomes.
Implement and enforce standard operating procedures (SOPs), work instructions, and quality controls.
Drive continuous improvement in project execution, site productivity, and cost control.
2. Team Leadership & Capability
Directly manage Operations Supervisors, Engineers, Technicians, and Site Leads.
Build team capability through structured onboarding, training, and mentoring.
Conduct regular performance reviews and contribute to succession planning.
Promote a strong safety culture and professional site behavior at all times.
3. Client & Project Management
Act as senior operational contact for key and critical clients, loss adjusters, insurers, brokers, and asset owners.
Lead operational delivery on major and complex loss projects.
Support business development by contributing to scoping, methodology, timelines, and cost inputs for proposals.
Manage client expectations, variations, claims support, and dispute resolution where required.
Protect and enhance long-term client relationships through consistent delivery and communication.
4. Financial & Commercial Oversight
Monitor project budgets, cost tracking, and margin performance.
Identify risks to profitability and implement corrective actions.
Collaborate with Finance on forecasting, WIP management, and project close-out.
Support improvements in inspection-to-project conversion and project-to-invoice cycle time.
5. Governance, Reporting & Board Interface
Prepare and present quarterly operations reports to the Board covering:
Project delivery performance
Safety and incident reporting
Financial performance (high-level)
Resource utilization
Risks, constraints, and mitigation plans
Continuous improvement initiatives
Maintain operational dashboards and reporting cadence.
Escalate material risks or incidents in a timely and professional manner.