Operations Oversight: Plan and supervise all activities during a shift, ensuring operations align with company standards and goals
Staff Management: Assign duties, guide team members, provide training, motivate staff, and manage performance
Customer Service: Ensure high-quality guest experience, handle complaints, and resolve conflicts effectively
Performance & Sales: Evaluate outlet performance, meet sales targets, and maintain service levels
Cash & POS: Manage cash handling and Point of Sale (POS) system functions
Facility Readiness: Ensure the floor/studio is clean, well-maintained, and ready for guests