Customer Service Staff

Key Responsibilities:

• Handle inbound customer calls, verify customer data across multiple systems, and ensure accurate data entry.

• Analyze customer issues through effective two-way communication and provide clear, complete solutions.

• Summarize, confirm, and document customer interactions by accurately creating and closing tickets.

• Perform administrative and reporting tasks as required.

Qualifications:

• Associate’s or Bachelor’s degree from any major.

• Proficient in Microsoft Excel, especially Pivot Tables.

• Experience in the life insurance industry is preferred.

• Proficiency in English, both written and spoken, is an advantage.

• Strong communication and interpersonal skills.