Customer Service WhatsApp

Qualification :

• Minimum education: Senior High School (Diploma/Bachelor’s degree is a plus)

• Excellent written communication skills in a polite and professional manner

• Familiar with WhatsApp Business and its features

• Fast and accurate typing skills

• Able to operate a computer/laptop and supporting tools (Microsoft Excel / Google Sheets, basic CRM)

• Detail-oriented, patient, and able to handle multiple chats simultaneously

• Able to work under pressure and meet service targets

• Willing to work in shifts if required

• Previous experience in customer service or call center is an advantage

• Good time management and problem-solving skills

Jobdesc :

• Respond to customer inquiries via WhatsApp promptly and professionally

• Provide clear and accurate information regarding products and services

• Handle customer complaints and offer solutions according to company SOP

• Record and manage customer data and chat history

• Escalate customer issues to the relevant department when necessary

• Follow up on unresolved customer inquiries

• Maintain service quality and customer satisfaction

• Prepare daily/weekly reports related to WhatsApp Call Center activities

• Ensure confidentiality of customer data and company information