Customer Service Livechat (FLUENT ENGLISH ONLY)

Customer Service

Job Descriptions: 

• Respond to customer inquiries via live chat promptly and professionally. 

• Provide accurate information about our product, addressing customer concerns, questions and feedback 

• Maintain a high level of product knowledge to offer personalized solutions and recommendations. 

• Collaborate with internal teams to resolve complex issues and provide effective solutions. 

• Effectively escalate and report customer issues to concerned teams or supervisors when necessary, ensuring timely resolution. 

• Identify processing improvements to enhance overall customer satisfaction. 

 
Requirements 

• FLUENT ENGLISH (Min. C1 or above).

• Excellent communication skills, both written and verbal. 

• Empathetic and patient when dealing with challenging customer interactions. 

• Strong problem-solving and multitasking abilities. 

• Accept rotating shifts, flexibility to work on non-traditional hours including evenings, weekends, and holidays. 

• Skills in helpdesk tools and CRM software are preferred. 

 
Benefits: 

• Opportunities for career growth and advancement within the company. 

• Performance-based incentives and bonuses to reward your dedication and exceptional service. 

• Afternoon and night shift bonus.

• 5 working days in a week, 2 days off.