Knowledge Management Section Head

Requirements:

• Bachelor’s degree in Educational Technology, Information Systems, Management, Industrial Engineering, Psychology, or a related field.

• 3–7 years of relevant experience in Knowledge Management (KM), Learning & Development (L&D), digital learning, or digital transformation, with exposure to system implementation or program ownership.

• Strong understanding of knowledge management methodologies, including taxonomy design, metadata management, content lifecycle, and governance frameworks.

• Hands-on familiarity with Knowledge Management System (KMS) and/or Learning Management System (LMS) platforms, including workflow-based and role-based processes.

• Excellent communication, facilitation, and cross-functional collaboration skills.

• Proven ability to work across divisions and lead learning and knowledge-sharing culture transformation initiatives

Job Descriptions:

• Manage and execute the Knowledge Management System (KMS) strategy to support organizational performance and learning culture.

• Design and optimize KMS workflows, taxonomy, metadata, and user experience to ensure easy access and effective knowledge sharing.

• Lead knowledge capture initiatives, including lessons learned sessions and Subject Matter Expert (SME) interviews.

• Develop and maintain a centralized knowledge repository to support daily operations and decision-making.

• Facilitate Communities of Practice (CoP) and drive organization-wide knowledge-sharing and learning initiatives.

• Monitor and analyze key KMS performance indicators to continuously improve system effectiveness.

• Collaborate with IT, HR, and Business Units to enhance platform capability and integration.