Guest Experience Officer (Luxury 5-Star Hotel)

Job Title: Guest Experience Officer (Luxury 5-Star Hotel)

Job Description

Linan International Indonesia is collaborating with a prestigious luxury hospitality group to recruit professional and service-oriented Frontline Hotel Staff to join a high-standard hotel operation.

This role is suited for individuals with a strong hospitality background who are passionate about delivering exceptional guest experiences in a luxury environment.

Key Responsibilities

• Provide warm, professional, and personalized service to guests

• Handle guest check-in, check-out, and general front desk operations (role-dependent)

• Assist guests with inquiries, requests, and service coordination

• Maintain 5-star service standards and brand procedures

• Work closely with internal departments to ensure seamless guest experiences

• Uphold grooming, etiquette, and hospitality excellence

Requirements

• Minimum 1 year of working experience in a 5-star hotel

• Experience in frontline roles such as Front Office, Guest Relations, Concierge, or Service Staff

• Good command of English (spoken & written)

• Strong communication and interpersonal skills

• Professional appearance and service mindset

• Willing to work shift schedules, weekends, and public holidays

What We Offer

• Competitive salary and service charge

• Structured training and long-term career development

• Opportunity to work with a luxury international hospitality brand

• Professional, multicultural, and performance-driven environment

• Exposure to global hospitality standards

If you have experience in 5-star hospitality and are ready to elevate your career, we welcome your application.