IT Application & Data Support (Warehouse/Distribution Centre) Senior Officer

What you'll be doing

• Provide on-site IT Operations Support for Distribution Center / Warehouse operations

• Support WMS (Ci.Himalaya), warehouse devices, and operational systems to ensure daily operational stability

• Act as IT focal point at DC, coordinating with 3PL, central IT, and business users

• Handle incidents, troubleshooting, root cause analysis, and system issue escalation

• Support DC go-live preparation, UAT, SOP development, and operational documentation

• Monitor system performance during inbound, outbound, picking, and shipping activities

• Identify improvement opportunities and ensure compliance with IT governance & security standards

Requirement:

• Bachelor’s degree in IT / Computer Science / Information Systems or equivalent experience

• Min. 4 years experience in IT Business Application, preferably in Warehouse, Logistics, Retail, or DC environments

• Experience supporting WMS, ERP, and operational systems (3PL environment is a strong advantage)

• Strong understanding of Analytics Application tools (Power BI, Tableu or similar)

• Strong understanding of warehouse operations & systems (inbound, outbound, picking, packing, shipping)

• Hands-on experience with RF scanners, label printers, and warehouse peripherals

• Solid knowledge of networking basics (LAN, VLAN, IP Addressing, WiFi), server environments (Windows/Linux) , and database & system interfaces

• Strong analytical, troubleshooting, incident handling, and user support skills

• Able to coordinate with vendors, 3PL partners, and internal stakeholders

• Good communication & documentation skills; able to explain technical issues in operational language

• Willing to work on-site at DC, flexible hours, and support peak / go-live operations

• Professional working English

• Willing to be placement at DC Office (Duri Kosambi, Cengkareng)