Customer Service Inbound / Video Call

Qualifications:

• Diploma (D3) or Bachelor’s Degree (S1) in any major

• Minimum 1 year of experience in a Contact Center role (experience as a Video Call Agent is a plus)

• Service-oriented with strong communication skills, highly motivated, and responsive

• Good command of English (active)

• Willing to work in shifting schedules (days and working hours)

Job Responsibilities:

• Handle customer inquiries and complaints

• Provide services and deliver complete information regarding products and available services

• Act as a liaison between customers and the company

• Assist with complaints, orders, errors, billing issues, cancellations, and other types of inquiries

• Maintain accurate records of customer interactions, transactions, comments, and complaints

• Communicate and coordinate with clients/customers when required

• Provide feedback on the effectiveness and efficiency of customer service delivery