Return Refund Project - Operations

Job Description:

• Identify manual or repetitive processes in RR operations and lead automation efforts to improve efficiency, accuracy, and scalability

• Translate operational pain points into practical solutions, such as scripts, models, or workflow improvements, in collaboration with Tech or DS teams

• Drive end-to-end execution of both technical and operational projects, ensuring alignment, timely delivery, and measurable impact

• Coordinate with cross-functional stakeholders to ensure smooth implementation and change management

• Monitor project outcomes, gather feedback, and iterate to enhance effectiveness

• Serve as a bridge between technical and non-technical teams to align on goals and ensure business needs are met

• Provide analytical support and insights as needed, without being limited to day-to-day data tasks

Requirements:

• Bachelor's degree from a reputable university in quantitative fields or a relevant field of study (Data Science, Statistics, Computer Science, Business Analytics, Engineering or related field) with >4 years of work experience

• Proficient in tools such as Python, SQL, or other scripting languages commonly used for automation

• Proven ability to develop, validate, and iterate on models for classification, regression, and clustering.

• Comfortable with BI tools (e.g., Tableau, Power BI, Looker) and translating data into actionable insights

• Demonstrated experience working across teams and leading projects involving both technical and operational stakeholders

• Strong ownership mindset, with the ability to independently drive initiatives from idea to execution

• Excellent problem-solving skills and attention to detail

• Strong communication skills in both English and Bahasa Indonesia