Hotel Manager
Key Responsibilities:
Operational Management
Oversee day-to-day hotel operations (front office, housekeeping, food & beverage, maintenance, etc.)
Ensure smooth coordination between departments.
Monitor service quality standards and implement improvements.
Guest Relations
Handle guest complaints and ensure prompt resolution.
Monitor guest feedback through reviews and surveys to improve service.
Maintain high levels of guest satisfaction.
Staff Management
Train, supervise, and evaluate hotel staff.
Schedule shifts arrangement.
Motivate staff to deliver excellent service.
Financial Oversight
Develop and manage budgets/expenses.
Monitor revenue, occupancy, and expense reports.
Implement strategies to maximize profitability (e.g., upselling, cost control).
Marketing and Sales
Collaborate with marketing and sales teams to increase bookings.
Promote the hotel through partnerships, events, and online presence.
Monitor market trends and competitor performance.
Compliance and Safety
Ensure compliance with licensing laws, health and safety, and other statutory regulations.
Conduct regular inspections for cleanliness and maintenance.
Train staff on emergency procedures and customer service protocols.
Strategic Planning
Contribute to long-term business planning and development.
Implement initiatives to improve guest experience and operational efficiency.
Stay updated with industry trends and innovations.
Qualifications:
Bachelor's degree in Hospitality Management or related field (preferred).
Proven experience in hotel management or hospitality leadership roles.
Strong leadership, communication, and problem-solving skills.
Financial acumen and budgeting experience.
Familiarity with property management systems (PMS) and hotel booking software.
Ability to work flexible hours, including weekends and holidays.