Agent Contact Center Maskapai Penerbangan - Yogyakarta
1. Menghandle semua proses informasi, permintaan dan compliant / pengaduan
2. Menyampaikan informasi produk dan informasi penerbangan kepada penumpang
3. Menerima dan menyelesaikan komplain yang diterima dari penumpang
4. Meneruskan komplain yang membutuhkan eskalasi kepada unit terkait
5. Memberikan pelayanan kepada penumpang dengan sopan, santun dan sesuai dengan instruksi kerja
6. Bekerja sesuai dengan KPI yang telah ditentukan oleh perusahaan
1. Pendidikan Minimal D3
2. Menguasai bahasa inggris aktif ( menjadi nilai tambah )
3. Diutamakan berpengalaman sebagai Agent Contact Center
4. Dapat berkomunikasi dengan baik, tidak logat dan pelafalan huruf yang jelas
5. Menguasai Score Typing Test minimal 55 WPM
6. Bersedia bekerja pada saat hari libur dan sistem shifting
7. Menguasai MS Office
8. Penempatan YogyakartaPublic Communication
Profil perusahaan
Human Resources & Recruitment
PT. Infomedia Solusi Humanika (ISH), subsdiary of PT Telkom Indonesia, was established in 2012 and quickly became one of the biggest HR company. ISH as a company engaged in the field of HR Process & Solutions, offers BPO HR Solution, HR Process Services and HR Learning Solution. We have excellent experiences in HR Management Services. Our professionals truly listen and work closely with our clients as a partner to develop HR Management solutions for your company. We will fit with your company culture and the business challenges that you currently face to make your business more successful, now and into the future. ISH have experiences deliver the best solutions to more than 200 companies in more than 420 Cities in Indonesia and managing more than 22.000 employees.
PT. Infomedia Solusi Humanika (ISH), subsdiary of PT Telkom Indonesia, was established in 2012 and quickly became one of the biggest HR company. ISH as a company engaged in the field of HR Process & Solutions, offers BPO HR Solution, HR Process Services and HR Learning Solution.