Outbound Call Retention & Multicontact Bandung
- Melakukan panggilan keluar kepada pelanggan sesuai dengan daftar yang diberikan.
- Melakukan aktivitas retensi pelanggan untuk mencegah churn (berhenti berlangganan).
- Mengumpulkan dan memperbaharui data pelanggan untuk keperluan profiling dan segmentasi.
- Memberikan informasi produk/layanan dan menjawab pertanyaan pelanggan secara persuasif dan profesional.
- Mencatat hasil interaksi dengan pelanggan ke dalam sistem CRM atau aplikasi yang digunakan.
- Mencapai target panggilan harian dan KPI yang telah ditentukan.
- Pendidikan minimal SMA/SMK, diutamakan D3/S1.
- Pengalaman minimal 6 bulan sebagai telemarketing/customer service/agent call center (lebih diutamakan di bidang Retensi).
- Mampu berkomunikasi dengan baik, persuasif, dan memiliki intonasi suara yang jelas.
- Memiliki kemampuan administrasi dan input data yang baik.
- Mampu bekerja dengan target dan tekanan.
- Bersedia bekerja dengan sistem shift jika diperlukan.
Public Communication
Profil perusahaan
Human Resources & Recruitment
PT. Infomedia Solusi Humanika (ISH), subsdiary of PT Telkom Indonesia, was established in 2012 and quickly became one of the biggest HR company. ISH as a company engaged in the field of HR Process & Solutions, offers BPO HR Solution, HR Process Services and HR Learning Solution. We have excellent experiences in HR Management Services. Our professionals truly listen and work closely with our clients as a partner to develop HR Management solutions for your company. We will fit with your company culture and the business challenges that you currently face to make your business more successful, now and into the future. ISH have experiences deliver the best solutions to more than 200 companies in more than 420 Cities in Indonesia and managing more than 22.000 employees.
PT. Infomedia Solusi Humanika (ISH), subsdiary of PT Telkom Indonesia, was established in 2012 and quickly became one of the biggest HR company. ISH as a company engaged in the field of HR Process & Solutions, offers BPO HR Solution, HR Process Services and HR Learning Solution.