Export / Shipping Supervisor

Job Responsibilities:

• Oversee and manage end-to-end export and import operations to ensure smooth, timely, and compliant processes.

• Review and validate all export and import documents prepared by staff, ensuring accuracy and adherence to customs and regulatory requirements.

• Check and verify regulatory requirements for each raw material, including import permits, HS codes, chemical regulations, and any product-specific compliance.

• Manage and evaluate freight forwarders, shipping lines, and customs brokers to ensure service quality, cost efficiency, and performance.

• Coordinate with logistic partners, port/airport authorities, and government agencies to resolve operational issues and expedite shipments.

• Monitor shipment schedules, lead times, and risks such as demurrage, detention, or delays, and take corrective actions when needed.

• Supervise, guide, and train export–import staff, ensuring tasks are executed in accordance with SOP and company standards.

• Communicate and collaborate with internal departments (Warehouse, Planning, Purchasing, Finance, Sales) for shipment planning and documentation readiness.

• Analyze operational performance and prepare periodic reports on export/import activities, compliance, and cost control.

• Ensure all export and import processes comply with customs regulations, chemical regulations, trade laws, and internal company policies.

• Lead problem-solving for complex or escalated issues during export or import activities.

• Drive continuous improvement initiatives to enhance efficiency, accuracy, and compliance across export and import operation

Requirements:

• Bachelor’s Degree in Logistic, Supply Chain, or related field

• 3-5 years of experience in export operations, custom clearance, freight forwarding, or shipping.

• Strong understanding of Indonesian export and import procedures.

• Proven experience in handling export documentation and coordinating with PPJK/forwarders.

• Knowledge of Custom regulations, HS Code classification, and CEISA or related custom systems.

• Ability to review and ensure compliance of raw material regulations required for export.

• Experience in arranging stuffing schedule, vessel booking, and coordination with shipping lines.

• Excellent communication skills in English.

• High attention to detail and document accuracy.

• Maintain accurate export records and prepare periodic reports.

• Check regulatory requirement for each product/raw material to ensure export and import compliance.