IT Support (IT Consultant)

Qualifications & experience

• Candidates who live in South Bekasi

• Minimum 1 year working experience

• Understand Network Basic Concept such as routing, switching, etc.

• Familiar with Mikrotik router device

• Proficient in English both oral & written

• Willing to be located in customer site (Bekasi, Cikarang, Krawang and Jakarta)

Tasks & responsibilities

• Setup and Maintain customer computers, server and network infrastructure

• Answer staff questions in person or via phone on all company supported applications, determine source of computer problems and fix the issue (hardware, software, user access, etc.)

• Remotely troubleshoot problems through email/telephone by taking over the control users terminals via LAN/WAN connections

• Handle incoming phone call and escalation of problems

• Update information on Help desk Ticketing System (Progress, Record Historical Solution as knowledge base)

• Do IT Documentation (IT Asset, Knowledge Base, Topology, Licensing, etc)

• If you feel you are the right candidate for this position, send your CV to hrd[at]bicom.co.id