Customer Service Manager Footwear

Qualifications:

1. Bachelor’s Degree in any fields

2. English proficiency

3. Strong strategic and customer focus with a clear understanding of the wider issues impacting the relevant markets.

4. Able to adapt and succeed in a changing environment

5. 7+ years' experience in customer service area or 3 Years of managing operational customer service teams

Responsibilities:

1. Build and lead a world class Customer Service Team:

• Provide leadership and support in the day-to-day operations of the Customer Service Team

• Ensure necessary resources and tools are available for quality and timely customer service delivery

2. Be the Customer Service Excellence Ambassador:

• Consult internal teams and even big customers to identify areas of improvement to further improve quality of service, efficiency and effectiveness

• Implement the established global vision and strategies of customer service functions

3. Governance and Performance Measure:

• Evaluate and performance manage staff in accordance with the established competency framework and shared goals

• Responsible for delivering the agreed annual sales targets/budget for the customer service team

4. People Development

• Build capability and consistency of the team by identifying and addressing staff training and coaching/mentoring needs in accordance with the established competency framework

• Drive engagement, motivation and recognition within the team to build accountability to achieve their goals

5. Key customer relationship building (where applicable)

• Build and maintain key customer relationship Manage day to day activities of strategic key customers (where applicable)