Customer Support (Admin)
Job Description :
Process PO from the customers correctly within the agreed SLA
Maintain order (edit, cancel, refund) based on request from the customer
Communicate with the customer through various channels (email & phone) to make sure all information provided are correct
Record all the information into the system precisely
Work together within team and other departments if necessary to make sure all requests and inquiries are processed
Register, update, and maintain customer’s account based on request from the customer
Requirement :
Minimum Associate Degree (D3) in any field
Fresh Graduate, having 1 year experience as Admin/Sales/Customer Support will be an advantage
Proficient in Excel
Experienced with ERP & CRM Software is an advantage (Zendesk, Magento, AX, Odoo, etc)
Good attitude, good communication skill, and good attention on details
Profil perusahaan
Monotaro Indonesia is a B2B e-commerce platform providing industrial supplies, office equipment, spare parts, and business essentials. As a joint venture between MonotaRO Co., Ltd. and Sumitomo Corporation, we are committed to offering high-quality products at competitive prices. With a seamless online shopping experience, we help businesses improve efficiency. Our fast, reliable service and extensive product range make procurement easier. Join us and be part of an innovative, dynamic, and growing team!
101-1,000 employees
Monotaro Indonesia is a B2B e-commerce platform providing industrial supplies, office equipment, spare parts, and business essentials. As a joint venture between MonotaRO Co., Ltd. and Sumitomo Corporation, we are committed to offering high-quality products at competitive prices. With a seamless online shopping experience, we help businesses improve efficiency. Our fast, reliable service and extensive product range make procurement easier. Join us and be part of an innovative, dynamic, and growing team!