Customer Service Supervisor
Job Description:
Menjawab pertanyaan pelanggan terkait klaim asuransi yang dibeli melalui toko atau kanal penjualan perusahaan.
Menangani dan menindaklanjuti keluhan pelanggan secara profesional hingga terselesaikan dengan baik.
Memberikan informasi yang akurat dan jelas mengenai status pencairan asuransi, prosedur klaim, serta produk asuransi yang ditawarkan.
Memastikan setiap interaksi dengan pelanggan berjalan sesuai standar layanan perusahaan (SLA dan service quality).
Bekerja sama dengan tim marketing, finance, dan pihak asuransi untuk mempercepat proses informasi dan penyelesaian klaim.
Kualifikasi:
Pendidikan minimal S1 semua jurusan (lebih disukai Komunikasi, Manajemen, atau bidang terkait layanan pelanggan).
Pengalaman kerja minimal 3–5 tahun di bidang Customer Service, dengan minimal 1 tahun di posisi supervisor atau team leader.
Memiliki pemahaman dasar tentang produk asuransi dan proses klaim menjadi nilai tambah.
Mampu berkomunikasi dengan baik, sabar, empatik, dan berorientasi pada solusi.
Terampil menggunakan sistem CRM, Microsoft Office, serta kanal komunikasi digital (chat, email, media sosial).
Memiliki kemampuan leadership, problem-solving, dan koordinasi lintas divisi.
Teliti, bertanggung jawab, dan mampu bekerja di bawah tekanan dengan orientasi pada kepuasan pelanggan.
Bersedia ditempatkan di Puri Kembangan, Jakarta Barat
Profil perusahaan
BPJS Kesehatan, BPJS Tenaga Kerja, etc
In 1966, Eka Sentosa (+) and Darmawan Putra Totong opened a small paint shop sized 40 sqm at Gajah mada 56 Street, Jakarta. This paint shop called "Toko Tjat Sentosa" which sold paint products. Not only selling paints, business kept developing with selling also other building materials with more variety products. In line with the growth of the shop in 1970, Budyanto Totong and Totong Kurniaan joined the business with their brothers and launched offensive plans. They saw an oppotunity from merely selling into marketing and distributing. This is the beginning of the business as a distribution of building materials. With the Company's distribution segment rapidly grew, the need for a modren management approach became inevitable and led to the establishment of PT Catur Sentosa Adiprana in December 1983.Currently, the Company is a public company which has 40 building materials distribution branches, 5 chemical distribution branches, 14 consumer goods distribution areas, 20 modern retail stores of Mitra10, and 8 modern retail showrooms of Atria, spread throughout indonesia, and has been established more than 6.000 employees and trust of more than 800 principals. and also supported by more than 500 transportation vehicles and total warehouse space of more than 150.000 sqm.
In 1966, Eka Sentosa (+) and Darmawan Putra Totong opened a small paint shop sized 40 sqm at Gajah mada 56 Street, Jakarta. This paint shop called "Toko Tjat Sentosa" which sold paint products. Not only selling paints, business kept developing with selling also other building materials with more variety products. In line with the growth of the shop in 1970, Budyanto Totong and Totong Kurniaan joined the business with their brothers and launched offensive plans. They saw an oppotunity from merely selling into marketing and distributing. This is the beginning of the business as a distribution of building materials. With the Company's distribution segment rapidly grew, the need for a modren management approach became inevitable and led to the establishment of PT Catur Sentosa Adiprana in December 1983.Currently, the Company is a public company which has 40 building materials distribution branches, 5 chemical distribution branches, 14 consumer goods distribution areas, 20 modern retail stores of Mitra10, and 8 modern retail showrooms of Atria, spread throughout indonesia, and has been established more than 6.000 employees and trust of more than 800 principals. and also supported by more than 500 transportation vehicles and total warehouse space of more than 150.000 sqm.