Operasional Manager (F&B)

MANAGER OPERASIONAL (F&B)

Coffeeshop (@hyprcaffeine)
Japanese Restaurant (@kazuhiro.id)

Key Responsibilities:

Leadership and Management:

·       Provide strong leadership to the resto & coffee shop team, fostering a positive and collaborative work environment.

·       Recruit, train, and supervise staff, ensuring they deliver exceptional customer service.

·       Schedule and manage shifts, addressing any staffing issues promptly.

Operational Excellence:

·       Oversee day-to-day operations, including opening and closing procedures.

·       Monitor inventory levels and manage supplies to ensure product availability.

·       Implement and enforce health and safety standards to ensure a clean and safe environment.

Customer Experience:

·       Ensure a consistently high level of customer service by training staff on product knowledge and customer interactions.

·       Gather customer feedback and implement improvements to enhance the overall customer experience.

Product Quality and Innovation:

·       Maintain high-quality standards for all the products.

·       Stay informed about F&B trends, and introduce new and innovative products to attract and retain customers.

Financial Management

·       Develop and manage budgets, aiming for cost-effective operations.

·       Monitor sales and expenses, implementing strategies to maximize profitability.

·       Analyze financial reports and implement improvements as needed.

Marketing and Promotion:

·       Collaborate with the marketing team to develop and execute promotional strategies.

·       Implement marketing initiatives to attract new customers and retain existing ones.

Community Engagement:

·       Foster relationships with the local community, exploring opportunities for partnerships and collaborations.

·       Participate in community events to enhance the coffee shop's presence and reputation.

Compliance:

·       Ensure compliance with local health regulations, labor laws, and other relevant guidelines.

Qualifications:

·       Proven experience in a supervisory or managerial role within the food and beverage industry.

·       Strong understanding of coffee and a passion for delivering a high-quality product.

·       Excellent communication, leadership, and organizational skills.

·       Ability to multitask and make effective decisions in a fast-paced environment.

·       Knowledge of business and financial principles.

·       Flexibility to work evenings, weekends, and holidays as needed.

This job description is a general outline of responsibilities and qualifications and may be subject to modifications based on the specific needs and circumstances of the coffee shop & Restaurant.