Customer Service Specialist

About the role

We are seeking a highly motivated and passionate Customer Service Specialist to join our dynamic team in Batam. In this full-time position, you will be responsible for providing exceptional customer service and support to our valued clients.

What you'll be doing

1. Handling inbound customer inquiries and requests via phone and email

2. Resolving customer issues and complaints in a timely and professional manner

3. Providing accurate information and guidance to customers on our products and services

4. Documenting customer interactions and maintaining comprehensive records

5. Identifying opportunities for process improvements and collaborating with the team to enhance the customer experience

6. Participating in team meetings and training sessions to continuously develop your skills

What we're looking for

1. Proven experience in a customer service or call centre environment, preferably within the Call Centre & Customer Service industry

2. Excellent communication and interpersonal skills, with the ability to listen, empathise, and provide effective solutions

3. Strong problem-solving and critical thinking skills to handle a variety of customer inquiries and concerns

4. Proficiency in both written and spoken English, with the ability to communicate clearly and effectively

5. Adaptability and the willingness to learn new technologies and processes

6. A passion for providing outstanding customer service and a commitment to delivering high-quality work

What we offer

We are committed to creating a nurturing work environment for our employees. You'll enjoy competitive compensation, opportunities for professional development.

If you're excited about this opportunity and believe you have the skills and experience to be successful in this role, we encourage you to apply now.