Customer Relation Employee Benefit Business

Job Description

• Manage premium and excess reconciliation, ensuring accurate and timely recording with no delays caused by internal processes.

• Administer and monitor client wellness programs in coordination with vendors and partners, including reporting and participant feedback.

• Prepare, monitor, and follow up on claims processing (pending, rejected, billing, excess), and provide regular claims and participant reports to management and clients.

• Handle participant data management including additions, removals, and updates to ensure database accuracy and availability of client-requested reports.

• Act as the main liaison for guarantee claims with hospitals/providers and deliver after-sales service to clients by addressing objections and inquiries.

• Conduct client engagement activities such as service socialization, education, and performance reviews, including on-site representation when required.

Job Qualification

• Minimum Bachelor’s degree in Business Administration, Management, Insurance, or related field.

• 1–3 years of experience in employee benefits, preferably in client relations or business operations.

• Proficient in Microsoft Office (Excel, PowerPoint, Word) for reporting, data management, and presentation.

• Familiar with claims administration processes and employee benefit program operations.

• Strong written and verbal communication skills in both Bahasa Indonesia and English.

• Client-oriented with strong problem-solving skills, responsiveness, and professional communication style.