Student Support Officer (Kasama Coach)

Duties, Functions and Responsibilities

 ●       Conduct coaching through various channels: Chat, calls, emails, and face-to-face with prospective students and continuing students.

●       Support, guide and help students during their college life to set, track and achieve their academic, personal and career-related goals.

●       Identify barriers to student completion and success; and collaborate on strategies to overcome them.

●       Support students in developing effective study habits, time management, and self-regulation skills.

●       Refer students to appropriate school resources (counseling, academic services, financial aid, etc.) when needed.

●       Monitor student progress and maintain coaching documentation.

●       Build positive, trust-based relationships with students, teachers, and staff.

●       Attend team meetings, training sessions, and meet weekly / monthly performance targets.

●       Work on weekends as needed.

Requirement

●       Bachelor’s degree in Psychology, Education, Counseling, Social Welfare or a related field

●       1+ year of experience in students mentoring or coaching, educational counseling, tutoring (preferred)

●       Strong understanding of adolescent/young adult development.

●       Familiarity with higher education system and student support services (preferred)

●       Strong organizational and documentation skills (specifically in Google Workspace)

●       Willingness to work flexible hours depending on student needs.

●       Strong communication, emotional intelligence, listening and critical thinking skills.

●       Familiarity with technology, social media and learning management systems.

●       highly organized, team-oriented, and able to work independently

Skills

• Active listening and empathetic communication.

• Goal-setting and progress monitoring.

• Conflict resolution and problem-solving.

• Group engagement.

• Coaching techniques.

Knowledge

• Student development theory and learning strategies.

• Mental health awareness and when to refer to professional services.

• Educational pathways, career readiness, and scholarship/financial aid processes.

• Diversity, equity, and inclusion practices.

Abilities

• Build trust and rapport with students from diverse backgrounds.

• Motivate and empower students to take ownership of their learning journey.

• Balance empathy with accountability.

• Collaborate effectively with teachers, other departments, and parents.

• Adapt coaching strategies to meet the unique needs of each student.

• Willing to learn and adapt in a dynamic university environment.

• Ability to handle sensitive and confidential information with professionalism.