Operational Assistant

📌XCO is hiring for Operational Assistant📌

Qualifications :
* Able to work in Gading Serpong, Tangerang
* High school diploma or equivalent.
* Experienced in freight forwarding or logistics would be a plus
* Fast-response
* Ready to serve customers 24/7 on Whatsapp
* Good at communications
* Fluent in english (speaking and writing)

Responsibilities :

• Assist to help operations staff in handling day-to-day freight forwarding operations (import, export, air, and sea).

• Prepare, review, and organize shipping documents such as invoices, packing lists, and bills of lading.

• Help to maintain close relationships with customers through proactive and responsive communications

• Oversee transportations resources, customer service, and shipment scheduling to ensure smooth daily operations

• Coordinate with operations staff and overseas offices, shipping line/airline, field ops, and customers for timely manner shipment.

• Support the team in managing bookings, scheduling, and tracking of shipments.

• Maintain accurate records and filing of operational documents.

• Disciplined, responsible, and able to work both independently and as part of a team.

• Track and evaluate vendor performance metrics, implementing improvements to enhance efficiency.