Customer Service - Operations (Yogyakarta)

Requirements:

• Minimum diploma or bachelor's degree from any major

• Preferably has 1 - 2 years of experience in Customer Service area

• Strong interpersonal communication skills, detail-oriented person, and good organizational skills

• Willing to work in shifts and has a big interest working in an e-commerce company

• Placement is in Yogyakarta for 3 - 6 months contract based
  

Job Description:

• Handle CS end-to-end process, including complaints and inquiries from sellers and buyers through calls, email, and Live Chat

• Manage and resolve customer-related issues and escalations

• Be the voice of customers to provide feedback to the company

• Analyze customer experience reports and insights, and come up with improvement suggestions and initiatives