AIRPORT OPERATIONAL STAFF SURABAYA (CONTRACT)
JOB DESCRIPTION
- Partner with port authorities, crew members, and airline personnel to ensure a safe and secure travel experience.
- Assist with communication to designated airline baggage claim desk if there is any lost luggage
- Manage daily sales support activities, ensuring high responsiveness to customer inquiries, requests, and orders to ensure customer satisfaction, retention, and team productivity
- Handle and resolve customers complaints in a timely manner
- Assist passengers with all enquiries, including lost or delayed baggage
- Report and coordinate any issue related with the passengers, luggage, etc. to higher officials
- Communicate and coordinate with internal departments
- Assist others dissimilar duties ordered by Supervisor or Manager
QUALIFICATION
- Candidate must possess at least Bachelor degree. We are looking for FRESH GRADUATES.
- Willing to be posted in Juanda International Airport, Surabaya and working in Aviation field.
- Required language: English and Mandarin (writing, reading, listening and speaking). HSK 4 or more is a PLUS.
- Able to work under pressure and willing to flexible in terms of scheduling or overtime.
- Strong customer service skills, cooperative attitude, able to multi-task & working detail oriented.
Fast learning and have a high responsibility sense.
Profil perusahaan
China Southern Airlines Company Limited is an airline headquartered in Baiyun District, Guangzhou, Guangdong Province, China. Established on 1 July 1988 following the restructuring of the CAAC Airlines that acquired and merged a number of domestic airlines, the airline became one of China's "Big Three" airlines (alongside Air China and China Eastern Airlines), the world's seventh-largest airline measured by passengers carried and Asia's largest airline in fleet size, revenue and passengers carried. With its main hubs at Guangzhou Baiyun International Airport and Beijing Capital International Airport, the airline operates more than 2,000 flights to more than 200 destinations daily.
11-50 employees
China Southern Airlines Company Limited is an airline headquartered in Baiyun District, Guangzhou, Guangdong Province, China. Established on 1 July 1988 following the restructuring of the CAAC Airlines that acquired and merged a number of domestic airlines, the airline became one of China's "Big Three" airlines (alongside Air China and China Eastern Airlines), the world's seventh-largest airline measured by passengers carried and Asia's largest airline in fleet size, revenue and passengers carried. With its main hubs at Guangzhou Baiyun International Airport and Beijing Capital International Airport, the airline operates more than 2,000 flights to more than 200 destinations daily.